Refund policy

30-day satisfaction guarantee

If your purchase isn't right for you, you can return or exchange it within 30 days of delivery, even if nothing is wrong with it. This guarantee is separate from the Lifetime Warranty on the OG1 grinder, which covers defects in materials and workmanship for the original purchaser. See the Specular Warranty for details.

Return condition

To qualify, the item must come back in its original condition with its original packaging. Light use is fine, but it can't be damaged, scratched, dented or altered in any way. Proof of purchase is required.

How to start a return or exchange

Email support@shopspecular.com with your order number. Tell us whether you'd like a refund or an exchange, and what you'd like instead. Once we approve it, we'll send return instructions and the return address. Returns sent without approval can't be accepted.

Return shipping

You pay for return shipping unless the item arrived defective, damaged or incorrect.

Exchanges

Exchanges are welcome within the same 30 days and under the same conditions as returns. You pay to ship the original item back to us, and we ship your replacement to you free. If the replacement costs more or less than the original, we'll settle the difference when we set up the exchange. Once your original item arrives and passes inspection, your replacement ships.

Damaged, defective or incorrect items

Please check your order when it arrives. If something is defective, damaged or not what you ordered, email support@shopspecular.com within 30 days of delivery. We'll cover the return shipping and sort it out as quickly as we can.

Items we can't take back

Gift cards, final sale items, and special or custom orders. Not sure? Ask us before sending anything back.

Refunds

When your return arrives, we'll inspect it and let you know if it's approved. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may take a few extra days to post it. If it's been more than 15 business days since approval, email support@shopspecular.com.

Questions?

The Mana Company LLC
2781 W MacArthur Blvd Ste B256, Santa Ana, CA 92704, United States
support@shopspecular.com · (714) 584-4458